FREQUENT QUESTIONS

WHAT ARE THE

SHIPPING TERMS?

We offer free DHL or FedEX delivery of rolled in tube paintings worldwide. We ship the painting the same day after the payment. Normally it takes from 5-7 working days.

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CAN I GET THE PAINTING DELIVERED AS A GIFT?

Yes. We can send the painting and make the certificate to any address and name you provide. We can also make a personalised inscription on a back side of a painting.

CAN I REQUEST A CUSTOM MADE SIZE?

This option is also possible. Usually it will take from 10 days to make depending on the size. Contact the customer service for more information.

HOW CAN I

HANG A PAINTING?

You can make a frame or ask for gallery wrap in any frame store in your city. 

SHIPPING

Our goal is to offer you the best shipping options, no matter where you live. We have been delivering many years for customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two steps:

Processing time: Order verification, tailoring, quality check and packaging. We will proceed the order within a few hours and email you the order confirmation. After confirmation we will prepare the painting for shipping. Preparation consists in rolling the painting, printing the shipping details and packing it into the tube.

 

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Shipping time: This refers to the time it takes for items to be shipped from us to the destination. We work with DHL and FedEX. After processing, we will provide you a tracking number, international delivery usually takes about 5–7 business days, but can take longer from time to time.

Tracking number?

A tracking number is code assigned to an item for the purpose of tracking. It is very useful for knowing the location of time deliveries when the corresponding barcode of it is being scanned as an item moves from collection through to delivery. After providing you a tracking number you can go navigate to FedEX or DHL webpage, depending on which one was used with your order, and check where is your package.

CERTIFICATE OF AUTHENTICITY (COA)

You may wonder what is COA used for? The Certificate of Authenticity is an official document that proves that the work is genuine and authentic. It is a helpful tool in proving a work’s provenance, quality, and ensures the buyer that it is produced by the artist and no one else. 

Even though every Irina's artwork has the stamp and sign, we will always provide you with a Certificate of Authenticity. It contains the name of the artist, title, year of creation, medium and dimensions of the piece. It also has Irina's sign and official Irina Goldenfish stamp. 

HAVE ANY QUESTIONS?